Voiceflex Flow
Simple, consistent and forward-thinking communication technology.
Who Voiceflex Flow is for and why?
Connect Flow is a Unified Communications as a Service (UCaaS) that brings telephony, messaging, meetings and contact centre together in one simple app. If you are looking for all the benefits of internet-based telephony and collaboration in one full-featured communications application then Voiceflex Flow is for you. If you frequently scale up or down with remote and/or contract workers, Connect Flow is for you.
Regardless of where a call happens - over PSTN, mobile, Microsoft Teams, or the internet - the experience and features are the same.
Connect Flow offers self-service control to quickly change the setup of your
voice and customer service environment in line with operational budgetary
needs. Admins can manage users, costs and security through one portal rather than logging into many separate systems, staff can stay in touch with each other and customers can be routed automatically to the right agent by leveraging data from CRM systems.
Telephony, messaging, meetings, and contact centre in one simple platform
What Voiceflex Flow brings to you
Happy Customers
Stay in touch with customers quickly and simply. Phone or chat on any device. Resolve issues, build loyalty. One digital
workplace for contact centre and collaboration streamlines customer engagement, spelling an end to the divide between front and back office - and letting you fully engage with your customers anywhere, anytime.
Great work days
Say goodbye to silos, distractions, and noise. Bring staff closer with one platform - for all communication. Technology is supposed to make us more productive, but with more ways to communicate than ever, it can be hard to stay on task. Connect Flow puts all your communication in one
place, letting them get on with the job at hand.
One Hub
One admin portal for reporting and cost control. One app for users to collaborate and manage communication features.
Reporting, cost control and transparency, plus greater security and stability for reduced risk. A DIY portal for both IT admins and end-users makes it easy.
Digital Transformation
Streamlined and optimised for greater productivity and happier customers. Now you can focus on building value for your business. Improved productivity. A better consumer
experience. Increased revenue. Smart technologies take the digitally optimised business to the next level.
PBX Phone System
Cross Platform Support
Any device, any platform. Regardless of where a call happens - over mobile,
PSTN, or the internet - the experience and features are the same. Simply and quickly route calls to the right person or department. Greater team productivity. Better Customer Experience.
IP Telephony
Cost-effective, flexible, perfect
audio – making calls via the
internet has never been easier.
Soft Phone
One app for web, mobile and
desktop - one simple, unified
home for all communication
with staff and customers.
Fixed Mobile Convergence
Telephony over mobile, PSTN,
wireless LAN, VoIP, and VoIP
on a single device.
SIP Trunking
SIP trunking helps you
scale with extreme flexibility.
Reduce costs and connect any
SIP device, quickly and reliably.
Cloud PBX
Sophisticated, affordable, flexible,
secure. The exchange that grows
with your business.
Microsoft Teams
Native integration. Make and receive
calls in an easy-to-use interface within the Teams ecosystem. All in one environment – it’s a seamless experience.
Efficient Call Distribution
Quickly route calls to the right person. Greater team productivity.
Better customer experience.
Smarter Routing
Automatic Call Distribution (ACD), Interactive Voice Response (IVR), and skill-based routing intelligently pairs the customer with the right agent. Saving time, increasing customer satisfaction, and boosting productivity.
Advanced Programmability
We connect via API to your existing CRM or ERP system and build automated flows with full customisation for call handling, such as:
1. Receive incoming call;
2. make API call to CRM to check if caller’s number belongs to a VIP customer;
3. If true, route call to dedicated account manager.
Fully Featured
Call back/on-hook waiting, hunt groups/call queues, sound management, unified mailboxes, blind and attended transfer, call parking, active directory sync, and much much more. A sophisticated PBX solution in one platform.
Flexible pricing and contract
A system that grows with your business. Add, remove, or transfer licenses whenever you want. Simple admin. Low cost. No fuss.
Reassign licences
Assign licenses to new colleagues. Remove them from those who’ve moved on. Quick. Simple.
Easy oversight
Keep track of unused licenses with automatic notifications. No waste. No problem.
Self-service admin portal
Manage users, licences, costs, and security through one interface.
Our network integration allows the mobile terminal to behave like a tightly integrated PBX-attached phone.
One admin portal for reporting and cost control. One app for staff to collaborate and manage communication features. Reporting, cost control and transparency, plus greater security and stability for reduced risk. A DIY portal for both IT admins and end-users makes it easy.
Less admin
A powerful communication service designed for maximum customer self-sufficiency. Build templates for standard user settings. Reset passwords and port numbers - all in just a few clicks.
Easier PBX
Setup a new PBX in hours not weeks. Modular building blocks makes it easy for admins to create, change and delete PBX services themselves, reducing the need for experts. Setup a new PBX in hours not weeks. Modular building blocks makes it easy for admins to create, change and delete PBX services themselves, reducing the need for experts.
Better control
Role-based access puts control in the hands of the right people. Limit mistakes by locking user settings. Reduce your burden by delegating responsibility of specific worksites to sub-admins.
Smarter invoicing
Invoices for users or worksites. Move users, services, or products between cost centres for clearer cost control. Easily view & cancel unused licenses, see data consumed, calls made, and messages sent.
The app
One app for employees to manage their telephony settings, collaborate with colleagues and serve customers.
Integrations
Voiceflex Flow integrates with multiple systems, combining the power of your existing tech stack with the simplicity of a single hub. Connect all your systems and streamline your workflows. Integrate Voiceflex Flow directly with applications including:
Voiceflex UCaaS product specification sheet
A complete list of our telephony, PBX, messaging, meetings and contact centre features. This Unified Communications (UC) and Contact Centre (CC) technical specification sheet has been compiled using the many Request for Information (RFI) and Request for Proposal (RFP) documents that has received over the years. A list of frequently requested features and functions was then further expanded upon using information compiled by the market research firms Gartner and Forrester.
At Voiceflex, we want to make your technology evaluation process as easy as possible. Therefore, we encourage you to use this document to evaluate all available UC and CC technology generally, and Voiceflex specifically.
Licences instead of contracts
The amount of data that each colleague needs varies, which is why we offer different packages that you can easily upgrade or downgrade.
We offer flexible licences that are not tied to phone numbers or people, but can be moved around among staff as needed. And you never have to think about cancelling or subscribing to new contracts. Easily manage administration online. A system that grows with your business. Add, remove, or transfer licences whenever you want. Simple admin. Low cost. No fuss.
Handset
With Voiceflex Flow you are not restricted to the type of handset, you have a choice. Choose from a number of handsets or alternatively BYOD.
For example, the Yealink VP59 the flagship smart video phone is designed for executives and teleworkers that strikes the perfect balance between simplicity and sophistication, enabling high quality communications for business executives and professionals alike. If the Yealink VP59 isn’t what you’re after, then perhaps:
If the Yealink VP59 isn’t what you’re after, then perhaps:
Voiceflex Flow licence features
Get all your voice communication and call management features that you need. Easily add call recording or simply upgrade as and when required.
Voiceflex Flow features explained
A handful of Voiceflex Flow features. For more information on features and functionality please do not hesitate to contact us.
Delayed hunt groups
Add more agents in waves. If the primary group doesn’t answer the call, engage the second group after a certain time.
Call coverage
The system checks phone settings on destination number and follows set rules. If there’s no set rules, the system dials the number as usual.
Call back
Instead of forcing customers to wait on hold, the service will call the customer when it's their turn.
Presence
Presence management for user availability, voice, IM and workstream communications across all end-user client devices.
Run URL
One-click search of caller information in existing web-based CRM or ERP systems provides customer profiles and notes. All while on the call.
Call logs
See a list of calls incoming, missed and outbound calls. Monitor and control calls in the PBX system in a simple and straightforward manner.
Wrap up
Allow agents time for post-call processing before they receive their next call.
Blind transfer
A calls B, B transfers A’s call to C
without speaking to C. A’s number is displayed to C.
Pause system
Agents can create a custom profile with a pause function. This will temporarily pause them so they won't receive calls, giving them time back without losing their place.
Find-me follow-me and simultaneous ringing
Call my usual devices/phones but, also and concurrently, dial an alternate number - what ever device picks up the call first "gets" the call.
Auto-logout
When an agent is not answering or is in idle mode for a long time, the system will automatically log them out of the hunt group.
Connection
Connect your conference phone, analogue fax or door phone. This service is a connection without PBX functions.
Live dashboard
Create different dashboards with live data. Monitor service levels, average hold time and call abandoned from a live dashboard.
Skills-based routing
Assign incoming calls to the most suitable agent, instead of simply choosing the next available agent.
Unified stats
A complete statistics overview within-app stats, reports in Admin and Power BI stream.
Queuing
Distributes incoming calls to several queue members.
Call Recording
Record all or some of your calls via mobile and landline. The calls are saved in Voiceflex Flow and you can access the audio files directly. When you record calls, they are automatically saved for 2 years, and it's easy to search the recordings for the specific call you're looking for.
Choose to have call recording enabled only on certain profiles.
Choose who can listen to recorded calls.
Voiceflex Flow benefits
Simpler staffing with licences
Licenses are separate from users and numbers, meaning that they can easily be moved between users. It makes staffing so much easier!
Improving Customer Experience
User-friendly attributes not only improve internal collaboration but also drives customer experience. Voiceflex Flow drives value by integrating voice services, making it easy to communicate over a
variety of platforms.
Set up your PBX to suit your needs – all by yourself
Make practically all changes without any external help. Build your PBX the way you like it and make sure that your customer’s get to the right person and department when they call.
Programmable Routing
Automatically send customers to the correct call agent and customise rules for call handling.
Smart insights thanks to statistics
Streamline your business and maintain superb customer service by analysing call stats. See the number of missed calls and when staff has too much or too little to do.
Self Administration Saves Time & Money
Get the ability of real-time self administration. This helps navigate changes when new users or departments need to be added or responsibilities altered.
Hybrid Working
Deploy a solution that offers similar user experience and offers on-premises UC and cloud UCaaS deployment models.
Number Porting
Easily transfer an existing phone number to the
Voiceflex Flow phone system account in a few steps.
This is all done self-service via the Admin Portal.
Programmable Voice
Deploy a solution that offers similar user experience, and offers on-premises UC and cloud UCaaS deployment models.
Integrations
Combine the power of your existing tech stack with the simplicity of a single hub. Connect all your systems and streamline your workflows.
Resource Library
Since commissioning Connect365 to improve our telephone and broadband service, we now have a fully integrated system that allows us the flexibility to make multiple calls and the ability to transfer calls to mobiles, meaning that our customers can always get a response no matter whether we are in the office or not
Managing Director, Demon Cleaning Services Ltd