Connect365 provide a variety of technologies that fulfil connectivity to the internet. Fibre connectivity is available at over 90% of premises and is always recommended for both its faster speeds and reliability – giving you a better, more reliable experience. Superfast and Ultrafast Fibre Broadband are fantastic products that provide a cost effective solution typically suited to less than 50 users. Ethernet/Leased Line Fibre services provide a dedicated service for connecting to the internet with service guarantees, typically suited to more than 10 users.

Broadband speed is measured in Megabits per Second (Mbps). Connect365 always aim to get the best broadband speeds possible.

From time to time you may experience slow broadband speeds. This can be caused by a number of internal and external factors:

• The length of the line from the exchange or from the Primary Connection Point (PCP) can cause some speeds to be slower than others

• Not being connected directly to the master socket on the premises

• Correct filters needing to be used on all sockets relating to the broadband line

• A fault on the broadband line

• A faulty router is being used

• Connecting via WiFi rather than Ethernet

• Number of people sharing the bandwidth internally

• One-off, high-usage events such as Microsoft/Apple updates – a large number of people connecting at one time

• Electrical interference from other devices in proximity to the connection

• Peak time congestion – may experience slower speeds during the evening when more people are connected

• The processing speed of your device, router or modem

• The quality of the wiring inside your premises

• Weather conditions

Yes, we fulfil Ofcom’s new Voluntary Codes of Practice on Business Broadband Speed (VCoP) which means you’ll be given more realistic information about business broadband speeds, which will reflect peak times. As part of signing up to the VCoP we’ll also provide an estimated minimum guaranteed download speed, allowing customers to make confident, informed decisions before a sale.

Yes, you do but it’s nothing to worry about. With all our business broadband products, we’ll provide you with a free router and a static IP address.