Help, Support & Resources

Whether you need help setting up your new product or support fixing a problem, we’re here for you around-the-clock.

All the help and support you need

at the click of a button...

Whether you need help setting up your new product or support fixing a problem, we’re here for you around-the-clock. No matter how minor or major, our dedicated and experienced support team will quickly provide the best solution to overcome any issues, that’s if you haven’t already managed to fix the issue with our wealth of self-assistance resources online. 


Your Connect365 Account

When you join us, you’ll get access to our free online account management portal, Connect365 MyAccount.

Our secure account management system puts control in your hands, where you want it. The platform allows you to manage your usage and costs, run call analytics, add features and functions, log and track your faults, make payments and check your bills.

We believe managing your account shouldn’t be difficult – with Connect365 MyAccount it doesn’t have to be. 

Service Updates - Keeping You In The Loop

It is unusual that we experience any technical difficulties but if on the rare occasion anything untoward were to occur, a comprehensive description and solution would be detailed here. If your specific issue isn’t detailed, our UK-based technical support team are available and will be more than happy to help.

¿El pago es mensual?

Noooooo. El pago solo se realia una sola vez, NO HAY MENSUALIDADES NI PAGOS EXTRA.

¿Por cuanto tiempo estará disponible el curso?

Así es, una vez que adquieres tu curso podrás disfrutarlo las veces que quieras y cuando quieras dentro de la plataforma.

¿Puedo ver el curso desde mi teléfono?

¡Sí! Puedes ver el curso desde tu teléfono, directamente desde la plataforma de Hotmart o descargando la aplicación "Sparkle" disponible para Android y IOS.

¿Hay algún reconocimiento que acredite la toma del curso?

Si, al finaliar el curso completando el 100% de las lecciones, recibirás un certificado de acreditación.

¿El curso es en vivo?

No, El curso está preparado en video lecciones grabadas, con el fin de que puedas verlo a tu ritmo.

Resource Library

We have a wide variety of topical resources available that will help educate you on all things Telecommunications and should help to make a more informed decision on which technology to implement and exactly how Connect365 can help to take your business to the next level.


We have been delighted with the service from Connect365 from initial contact to installation and particularly with the after care. We wouldn’t hesitate to recommend them

Director, Law and Lewis