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Form I.T Solutions 

Hosted Phone Solution: 38 Users Value: £46,878 Length: 5 Years

About Form I.T Solutions 

  • Form IT Solutions is a longstanding IT reseller and service provider with established relationships with over 3000 clients, pre-dominantly within the UK corporate sector but also including public sector organisations.

  • They are a leading provider of IT hardware, software licensing and related IT services. Form can assist with all your organisation’s IT requirements, whether you need up to the minute, business wide IT solutions, or simply require a more reliable, flexible way to procure IT services, products and consumables

  • It’s they're mission to ensure our clients get the very best results and the maximum return on investment on their IT spending

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We chose Connect365 to install our new telephone system after going to market to see what a number of Comms companies had to offer. We decided to work with them as prices were competitive but mostly because of their proactive approach and their attitude to offering us the very best technologies.

How Connect365 helped Form I.T Solutions 

  • This is an IT company who know what they wanted.  To win this out of all the companies bidding is a great achievement.

  • One of the key areas is Teams integration.  Form IT currently utilise Teams just like Connect365.  They wanted to find a hosted provider that had the ability to integrate the Teams platform into the hosted phone platform.  This we can do.  It makes for a cutting-edge state of the art solution.

  • Statistical information was also very important for Form IT so they can monitor the productivity of the call centre operation.  Out ICS Insight platform is cutting edge and allows Form to have any kind of live information they require backed up by all the reporting functionality they require. 

  • The new technology is hugely beneficial especially the unified communications.  All employees are all connected no matter where they are.  

  • The administration portal is well used by Form IT.  It gives them complete control over the telephony.  No longer do they need to call BT and wait in long ques to get any response.  They simply log on to the portal and can make their own changes to the telephony.  This is a huge benefit, being in control of their own destiny.

  • Due to the great success of the deployment and the strengthening of a relationship we are now working with Form IT to introduce out technology to their existing customer base.

Form I.T Solutions